By booking accommodation with ASPIRE HOLIDAY HOMES & Aspire Homes you are agreeing to the following terms and conditions.
1. Definitions
1.1. ASPIRE HOLIDAY HOMES is a trading name of AT Investment Property Limited Company registered in England and Wales number company number 14733484 of 1st Floor 3&4 Cranmere Court, Lustleigh Close, Matford Business Park, Exeter, Devon, United Kingdom, EX2 8PW. Also, we currently trade as Aspire Homes (AT Investment Developments LTD) for the current accommodation with the same registered address.
1.2. References to you or your means the person or organisation making the booking through ASPIRE HOLIDAY HOMES/ Aspire Homes
1.3. The Supplier means the organisation, individual, partnership or company which supplies the accommodation (if different). The identity and details of the Supplier will be confirmed in the booking confirmation email supplied by ASPIRE HOLIDAY HOMES/Aspire Homes
1.4. ASPIRE HOLIDAY HOMES / Aspire Homes is a Serviced Accommodation business only; we offer high standard fully furnished properties that are available for short/ medium stays. We provide all the comforts of home, including a fully equipped kitchen, separate living and sleeping areas, and other amenities such as cleaning & linen services, laundry & ironing facilities, and concierge services to name a few.
2. The Booking
2.1. Your booking is with the Supplier. ASPRIRE HOLIDAY HOMES /Aspire Homes acts as the Supplier in facilitating a booking through, website, direct by email or telephone and your contract for the booking will be between you and the Supplier in accordance with these terms.
2.2. These terms apply to bookings made via the ASPIRE HOLIDAY HOMES/Aspire Homes, website, by email, telephone, in person with the representative of ASPIRE HOLIDAY HOMES or through OTAs (Online Travel Agencies). This contract supersedes the OTAs Terms and Conditions (i.e. Booking.com)
2.3. Your booking is confirmed, and a legal contract concluded once your payment has been successfully made. No booking is made, or contract concluded when payment is declined or unauthorised (including both the deposit and the nightly rates payment)
2.4. ASPIRE HOLIDAY HOMES/Aspire Homes will facilitate payment of your booking, but you do not pay any fee or charge to ASPIRE HOLIDAY HOMES /Aspire Homes for its payment services
2.5. You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977. Cleaning and linen services will be provided as standard, during your stay at agreed intervals. You cannot use the property’s postal address for your residential communication. You have no right to reside at this property.
2.6. Bookings can be for any length from one night up to 28 nights. For medium-term bookings (i.e: in between accommodations, contractors, short course studies, etc) if the accommodation is vacant the current guest needs to sign a new contract for the new duration of stay but not more than the maximum 28 days, again.
2.7. Bookings may be made at any time up to 9.00 pm on the first night of your stay.
2.8. Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.
2.9. You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of the Supplier. You are allowed visitors throughout the day, but any extra guest for overnight stays, must be approved by the Supplier; it cannot be above the maximum flat/house’s occupancy and a nightly rate must be paid.
3. Payment and Cancellations
3.1. All payments shall be made by Cheque, Cash, Bank Transfer, Credit or Debit Card. ASPIRE Holiday Homes / Aspire Homes does not charge booking fees or credit or debit card fees.
3.2. Full payment is required upon booking unless expressly agreed otherwise by the Supplier.
3.3. The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made. We use a nightly rate generator software Price Lab which adjusts the price based on seasonality, occupancy rates, “orphan” days and weekend rates; This does not confer upon ASPIRE HOLIDAY HOMES /Aspire Homes or the Supplier any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
3.4. The following cancellations provisions apply unless specified otherwise in the reservation information provided prior to booking.
3.5. Both ASPIRE HOLIDAY HOMES /Aspire Homes and you may cancel the booking at any time up to 7 days prior to the first day of your booking in which case a full refund will be made to you.
3.6. If you cancel the booking within 7 days of the first day of your booking then the Supplier reserves the right to retain the full amount paid. Any refund will be at the Supplier’s entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was off a lesser value.
3.7. The Supplier reserves the right to cancel bookings within 7 days of the first day of the reservation where it is necessary due to reasons outside of the Supplier’s reasonable control (force major: war, terrorism, earthquake, fire, burst pipes, flooding, etc) or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation you will receive a full refund.
4. Your stay
4.1. Check-in time and check-out time shall be detailed in the reservation information unless expressly agreed by the Supplier otherwise. The Supplier may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
4.2. Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). The Supplier does not provide meals or newspapers. We supply the coffee pods/biscuits.
4.3. Included in your house/apartment will be linen and towels, shower gel and shampoo. A cleaning service is provided, and further information is available on request. Your flat/house also has steam Iron, hair dryer, vacuum cleaner, laundry dryer rail rack, first aid kit, mop and bucket, iron board, coffee machine, washing machine, fridge/freezer, toaster, kettle, microwave, kitchen cutleries, mugs and glasses, plates, cooking pots, kitchen fabric towels. Some of our accommodations also have dishwasher and air fryer.
4.4. Only induction cooking pots can be used on the induction hobs.
4.5. Your accommodation will also include a supply of coffee, sugar and tea.
4.6. You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular you and your guests must not:
4.6.1. Smoke in the premises. All rooms and common spaces in our accommodation is strictly non-smoking – you and other guests may only smoke outside of the premises. Penalty £500.
4.6.2. Bring any pets into the premises,
4.6.3. Bring any potentially dangerous or hazardous materials or equipment onto the premises;
4.6.4. Tamper with any fire alarms or emergency equipment;
4.6.5. Remove, damage or destroy any Supplier property;
4.6.6. Use the property for any business purposes whatsoever;
4.6.7. Use any technology provided by the Supplier to download or access any unlawful or obscene material;
4.6.8. Cause unreasonable disturbance to our other guests or any member of the Supplier’s staff;
4.6.9. Make excessive noise particularly after 10 pm especially from TV’s and other electronic devices;
4.6.10. Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, the Supplier may have to replace the corresponding locks.
5. Damage, theft and costs
5.1. ASPIRE HOLIDAY HOMES /Aspire Homes reserves the right, to charge to the credit/debit card used for payment or any other card used, or other forms of payment (i.e cash, bank transfer) to provide security in respect of:
5.1.1 The cost of replacing or repairing any property of the Supplier including furniture, upholstery, fittings, appliances or other fixtures and items which are damaged during your stay;
5.1.2 The cost of replacing any items of property which are stolen from the accommodation during your stay
5.1.3 Any breach of the Supplier’s non-smoking policy. A standard charge of £500 will be charged to your card where the Supplier finds evidence of smoking within the accommodation to cover cleaning costs (including painting the walls), but the Supplier reserves the right to charge additional amounts to cover any damage caused by smoking (i.e. larger wall painting, replacing furniture damaged by cigarettes burn, etc)
5.2. Such costs may be charged on check-out but ASPIRE HOLIDAY HOMES reserves the right, to apply such charges to your card later where necessary.
5.3. Where we or the Supplier are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
5.4. ASPIRE HOLIDAY HOMES/ Aspire Homes will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card. If no payment is received, we reserve the right to go to court.
5.5. Some online travel agencies have cover in place for damage security (Airbnb) whereas others do not have i.e BDC (Booking.com). In case of Booking Dot Com as per our damage policy published on our profile on BDC platform there is a security damage deposit to be made by all guests by bank transfer. The security deposit is £150.
Damage deposit from guests:
● Your guests pay a damage deposit of: £150
● You collect your damage deposit by: Bank transfer
● You collect this from your guests: Up to 7 days before arrival
● You return your damage deposit by: Bank transfer
● You return this to your guests: The day they check-out
6. Privacy, Data Protection and Credit/Debit Card Security
6.1. ASPIRE HOLIDAY HOMES/Aspire Homes processes information about you that you provide when making a reservation in accordance with our privacy policy. By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
6.2. You should note that Suppliers are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth nationalities Suppliers are required to take details of your passport or other travel documentation and the address of your next destination.
6.3. For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.
6.4. We use a secure third party service to process card payments (www.stripe.com/gb). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third party provider here: www.stripe.com/gb/privacy.
6.5. We are registered with the Information Commissioner’s Office; Registration reference: ZB619914
6.6. AT INVESTMENT PROPERTY LIMITED: Professional Indemnity Insurance, Policy Number: TUSPP/989566
7. Enquiries
7.1. ASPIRE HOLIDAY HOMES will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking, however, ASPIRE HOLIDAY HOMES /Aspire Homes shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself.
8. Complaints
8.1. ASPIRE HOLIDAY HOMES want to ensure that you have an enjoyable stay.
8.2. If you have a problem during your stay please talk to any member of the Supplier’s staff who will be able to help you.
8.3. If the Supplier is unable to informally resolve any complaint you have at the time of your stay then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing to the Supplier email or postal address provided in the reservation information and booking confirmation. Please provide as much information as possible in order that the Supplier may properly investigate your complaint.
8.4. If you wish to make a complaint about ASPIRE HOLIDAY HOMES/ Aspire Homes’ services (i.e. in relation to the booking process only) then this should be submitted to your accommodation’s postal address.
8.5. Your complaint will be dealt with by an appointed member of the ASPIRE HOLIDAY HOMES /Aspire Homes management team. We aim is to respond to formal complaints within 2 working days but if this will not possible, we will notify you of this and of when it expects to respond. We will set out the outcome to your complaint in writing.
Email address: Info@AspireHolidayHomes.co.uk
8.6. ASPIRE HOLIDAY HOMES/Aspire Homes reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
9. Limitation of Liability
9.1. As an agent, holds no liability to you in relation to your booking or stay at and use of the accommodation. Such liability lies with the Supplier in accordance with the following terms of this clause.
9.2. ASPIRE HOLIDAY HOMES/Aspire Homes endeavours to ensure that all information provided prior to, during and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
9.3. The liability of the Supplier to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case the Supplier’s liability will be limited to the maximum prescribed under that Act) except where such loss is caused by the Supplier’s negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
9.4. The Supplier shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
9.5. The Supplier shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
9.5.1. Strike, lockout or other labour dispute affecting the employees of the Supplier;
9.5.2. Acts of God;
9.5.3. Natural disasters;
9.5.4. Acts of war or terrorism;
9.5.5. Act or omission of government, highway authorities or telecommunications carrier, operator or administrator;
9.5.6. Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods;
9.6. Nothing in this clause or these terms shall limit either the Supplier’s liability for death or personal injury or in respect of fraudulent misrepresentation.
10. Severability
10.1. If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
11. Waiver
11.1. The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
12. Entire Agreement
12.1. These terms and conditions constitutes the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.
13. Third party rights
13.1. The Supplier shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.
13.2. Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
14. Jurisdiction
14.1. This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.
